How do you choose a WordPress Coach or Consultant you can trust? Especially for something as important as your online success? By doing your due diligence.
For decades, I’ve heard horror stories from online users who were taken advantage of. So, I wanted to create a list of benchmarks to help you make this critical choice. Let’s ensure you are in good hands—whether it be another consultant or me.
10 Questions You Need to Ask
Below are criteria that should be scrutinized when you need WordPress Consulting, help, and support. First, you never want to decide on price alone and end up with unreliable off-shore availability.
Over the years, here are the questions I’ve found potential clients are most concerned about. Many times, making the mistake of not considering these essential touchpoints.
WordPress Consultant Checklist
Does their site reflect a command of WordPress customization and plugin integration? Thoroughly review the consultant’s website to see how they use WordPress. How they use WordPress to market their services will give you a good idea of what to expect and their capabilities.
How long have they been working with WordPress? How long has their website been using WordPress? These answers will be vital in determining whether their experience reflects a solid understanding of how best to use WordPress’s advantages for your program.
How long have they been in business and doing business online? The longer, the better, so you can take advantage of their experience.
Is location important to you? Most folks I talk to within the United States prefer to work with someone stateside. From a support perspective, timezone differences and the ability to contact your WordPress Consultant during business hours when you need them are significant.
What is their response time to your inquiries? Email potential partners to see how they respond and how quickly. This will give you a clear view of what you can expect when you submit your WordPress help or support requests.
How about WordPress training or orientation as part of their services? If you are new to WordPress, this additional support will be invaluable.
How about a Code of Ethics? Locate their FAQ so you can review the answers to questions about their WordPress Consulting Services. Or does their site lean on this level of information and content overall?
Do they have a Blog that reflects their breadth of knowledge and experience? If not, why not?
Are their Terms of Service in writing for you to refer to at your convenience? Do they take the time to detail their fee schedule and billing policies? This information should be discussed and included in your initial communications so you know precisely what to expect before any work is commissioned.
In the end, all business operations can be reduced to three words: people, product, and profits. Without a good team, you can’t do much with the other two.
Lee Iacocca
Never “Settle”…
Do you remember those TV commercials showing settlers settling? Unfortunately, while commercials are meant to be entertaining, settling when it comes to your business’s online presence can be fatal. Too often, folks decide who to work with based on cost alone.
While a WordPress Consultant’s hourly rate is critical, you must consider the above issues. So, it would be best to get specific answers to all these essential questions to make an informed cost/benefit decision.
If the above information is available on your potential WordPress Consultant’s site, that’s a good sign. You are in bonus territory if you get prompt and courteous answers to all your concerns. Congratulations, you have most likely found a partner you can count on.
You want your WordPress website to thrive, right? Then, nothing less than being committed to offering you the customer service and ongoing WordPress support you’ll need to rely on will suffice.
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