New Client FAQ

Concierge Services For WordPress Websites

Here are the questions that I get asked most and the corresponding answers. I get inquiries every day asking how to partner with me, what I do and how it all works. The majority of the answers are pretty simple and to the point.

These are most likely the questions you are wondering about and want to know before contacting me about partnering.

Yes (except for U.S. Military Veterans). To make sure that I can offer the White Glove Support that my current clients rely on, I can only take on a limited number of new clients at any given time. That's why I offer my premium services to those serious business onliners committed to their online success and willing to do what is necessary to thrive online.

My White Glove support provides the needed data, maintenance, support, and coaching every WordPress website owner needs. Whether they know it or not. Nothing less will do.

Okay, here's what sets me apart. I work in the world of reality and do not sugar-coat what is required to gain a client.

In my experience, anyone who makes that claim tends to be unwilling to do what is necessary to have a successful web presence. All the features, data, and support offered in WGS are needed and embraced by those who ultimately run a successful online program.

Next comes “but I can do a lot of that myself.” Can you honestly state you can do so as needed and required while running your business to be the best in class and compete with established online competitors? To be blunt, good luck with that.

I've been doing this long enough to see where and why folks fail. 100% of the time, they don't have all these basics covered — and these are the basics. And they take time — time away from marketing and running your business.

Next comes not having the experience combined with the data, information, and strategies to know where to improve and what direction to go. These same folks then proceed to piece-meal what they are willing to do (or pay) but then expect the best results. It won't happen.

That is why my services are structured to cater to those who “get it.” They don't want to worry about their website. They aren't online marketers or techies and don't want to deal with the “stuff” outside their wheelhouse. Instead, they want to run their business while having the necessary data, support, and coaching on call to market their website and make it grow effectively.

You can try to do it all, and you will most likely fall short regardless of the best of intentions. That's where I come in. I take care of your website, guide you, coach you, and we work together as trends and markets dictate. All the while, you have the opportunity to run your business without distraction. Priceless.

Experience you can trust and rely on as needed.

After 26 successful years in the online consulting business, running more sites than most including eCommerce, (and working with WordPress since it was born 18 years ago and before it was the “latest thing”), I am in the enviable position of having a particular set of skills and experience that will help you succeed online.

This experience translates into guiding you with best practices during and after the site creation process. I will guide you with checklists, screen-shares, and instructions along the way so that you know what you need to consider and prioritize.

Tap into my experience for advice and coaching for WordPress How-tos, plugin recommendations, marketing, email, content, and SEO guidance. This level of support will allow you to remain on the right track.

Partnering with me will ensure that you will have a beautiful contemporary responsive WordPress website that will enhance your brand. And grow your business.

But that's just the beginning.

You will work directly with me and benefit from the White Glove Service you need to reach your goals. I limit the number of Netrepreneurs I work with so that you can have my full attention and support. As a result, you'll get the answers and direction you need — when you need it.

If you seek a partner that you can trust, who responds to your inquiries promptly with courtesy and professionalism, educates you along the way, and makes sure that you understand what is required to reach your goals, I'm your gal.

White Glove Support plans include the time you can use for live, personalized help, and coaching. When you need help, you can pick an available time through my website. In addition, you'll receive an email with a link to my private and secure Zoom conference room so that we can collaborate on the tasks at hand.

Here is an example of some of the things we can cover during our live sessions together:

Brainstorming: This is the primary use of my live sessions. Questions get answered, strategies discussed, best practices covered—a healthy back and forth covering any issue critical to your WordPress website's success.

Dashboard Walk-through: We can go over the entire dashboard and explain how to use the sidebars to access the primary modules you will need, such as posts, pages, media, and specific settings.

Appearance Customization Panel: This area allows you to tweak your theme's display and add custom CSS snippets if desired. We'll cover each section and what the impact is on your theme, including how to add custom CSS snippets.

How Gutenberg Blocks Work: We'll go through blocks and their features so that you are aware of all the flexibility and layout options available to you.

Adding New Posts and Pages: I'll show you how to edit existing posts and pages. Including formatting text, adding images, or other media files using the Gutenberg editor. In addition, we can cover how to set up categories (aff), schedule posts, and additional information you will need to add content successfully.

Working with Images and Other Media: I'll explain and show how you can access images and media in the media library and work with the media library in general. Including issues important to site performance.

Theme Customizations: Based on your theme's setup and available customization features, we can discuss the possibilities.

Menu Configuration: We'll cover how to add new pages to your navigation menus, how to create new menus, and where to insert your menus. We can also cover categories, adding custom links and essential user-friendly considerations when working with menus.

Widgets: What widgets do, where are they located, and how to configure them. Most importantly, for your widgetized homepage.

Plugins: Did you add a new plugin that needs configuration? We can cover that step-by-step.

As part of my focus to offer the best WordPress support possible to those with established WordPress websites, I no longer entertain new from scratch website projects. The exception being for established clientele.

WordPress Redesigns

When it comes to getting a new WordPress look, prices vary as each website is literally a unique ecosystem in itself. However, once we get you set up for White Glove Support, I can poke around your current WordPress site and get an idea of what will be involved.

No.

Time or work commissioned beyond your WGS plan allowance will be invoiced on the 1st of the following month.

I offer superior personalized support to each of my clients; therefore, it is critical for time-management purposes and customer service levels to identify those potential clients committed to their project and our partnership.

That is why a White Glove Support subscription is required to be added to my client list.

That's where my White Glove support comes in.

If you desire one-on-one coaching, brainstorming, site improvement discussions, or walk-throughs, you can hire me for the time you need to carry out your desired task or resolve any problems you want to discuss. In addition, my live videocon sessions are perfect for screen-sharing, where I can show you step-by-step how to accomplish desired tasks.

Your White Glove WordPress Support subscription includes WordPress Updating, Uptime Monitoring, Cloud Backups, Performance, Security, Maintenance and SEO Reporting, and coaching. This frees you up to run your business and not have to worry about your website.

Coaching is one of my most desired services. Based on your stated goals, I can guide you to use WordPress, establish your brand, and set up your online business. Anything to do with running a successful online endeavor is on the table.

No matter how long you've been online, there are nuances and details you need to be aware of and apply to experience any level of ROI.

  • I invoice on the 1st of each month.
  • Services are billed based on time spent in 10-minute blocks.
  • All major credit cards and PayPal are accepted.
  • Terms are “Due Upon Receipt.”

From my side, your project will be ready within 7-10 days — possibly sooner with your dedication and cooperation. Ongoing delays will only be due to not providing the information I need to develop your project per your guidance.

You will be invoiced on the first of each month for any work completed in the previous month.

After reviewing this page in its entirety, tell me about your website.

Absolutely! You can most certainly have WordPress help when needed. Once added to my client list, you can rest assured that I am only an email away for WordPress advice and troubleshooting when you need guidance.

You have to be comfortable with databases, HTML, PHP, CSS, and JavaScript and, of course, know WordPress in and out to customize WordPress to your own unique requirements, vision, or desires. Until you reach that comfort level, I am here to offer the WordPress support that you need.

And don't forget about backups, security implementation, monitoring, performance metrics, WordPress, theme, and plugin updates. You can have me handle all that for you by signing up for my WordPress White Glove Support Subscription, including coaching, consulting, and a 15-20 page Intelligence Briefing report the first week of each month.

Plus, you'll have the benefit of my 26 years of successful online experience to guide and support you in all things required to do business online.

I've been a successful online consultant for 26 years, focusing exclusively on WordPress since it was born 18 years ago. As a result, I've lost count of the number of sites I've collaborated on.

First and foremost, this very site is all WordPress. So you have a comprehensive idea of what can be done and how I am using the WordPress platform and a Premium WordPress framework and theme for my business.

I am pleased to offer you some of my recent favorite projects. These extraordinary site owners are why I do what I do…

Review my site. One thing I do not do is hide information from you, sugar-coat issues or cater to all the online hype you'll find elsewhere. Online business is not for the weak of heart.

Are you an Extraordinary Netrepreneur? (If you are reading this, I bet you are.)

If you are up to the challenge that technology demands of each of us, I am here for you. Taking the time to check out my site is time well spent. Here are several pages to start with:

Partner with me on your WordPress website and the sky is the limit!