You are a busy person, and it seems like every time you turn around, something with WordPress or plugins requires updating. You put it off because you have a list of other things you have to get done.
Then, there's that little voice in your head reminding you that you aren't sure how to do those updates without the fear of breaking your site. And what if your site does break?
You worry if your site is fast enough, is your SEO good enough, what should my next move be? What if I get hacked? Am I following best practices? All this can be overwhelming and lead to paralysis.
So, you don't update. You don't look at ways to improve your site's speed, security, and effectiveness.
Your SEO? Well, you don't know who to believe, so you put some keywords here and there and cross your fingers. Strategy to improve and grow your traffic? What strategy?
You wish you could learn how to use everything WordPress has to offer — but where do you start?
If you have this conversation with yourself, imagine the weight off your shoulders when you no longer have to worry about any of this.
Table of contents
WordPress Maintenance, Security,
Optimization & SEO Tracking
+ Business Strategizing & Coaching
What makes my White Glove Support so unique with all the WordPress support and maintenance services out there? To start, the name reflects precisely what you get. Personalized one-on-one support you won't find elsewhere.
Besides the standard and customary monitoring and maintenance that many services offer, you get me. My personalized coaching, guidance, and 25+ years of experience are on call and at your disposal.
I also intimately track marketing trends and WordPress security, theme, and plugin-related data to keep you informed and to allow you to plan accordingly.
UNLIKE OTHER “MAINTENANCE” PLANS …
My White Glove Support includes my conscientious monitoring of your website. If there are changing trends, important updates, emergencies, or breaking issues that arise that you need to be aware of, WGS Members get that information proactively directly from me. Including my recommendations and your options.
Choose Your Coaching Plan
Each plan applies to a single WordPress installation/environment.
Guide Care Plan
My Guide Plan is for site owners who are more hands-on but don't want to deal with the required data review, maintenance, updates, and monitoring that WordPress websites demand.
- Worry-free WordPress, Theme & Plugin Updates As Needed
- SEO Position Tracking & Reporting for Your Top 50 Keyphrases
- Daily Database Cloud Backups (off-site/server) separate from and in addition to your hosting company backups stored on your hosting server.
- Daily Security Monitoring to look for malicious files or infections due to hacking.
- 24/7 Website Uptime Monitoring to alert me if your site goes down. Did you know that all sites experience downtime? It's a matter of when and how often. Your site will be monitored for disruptions to know if we need to address any hosting issues (“noisy servers”). If your site is down for an extended period, I can then investigate and work to get your site back up and running as soon as possible.
- Cloudflare CDN setup and monitoring. Cloudflare protects against threats such as SQL injection and identity theft. Cloudflare also improves site performance and speeds up loading times by using their multiple data centers that are located around the world.
- Monthly overview reflecting all the updates and maintenance that I took care of for you.
- Your monthly report will also include any website issues that you need to address and online trends that you need to be aware of and implement to keep on track.
- Monthly 30-minute coaching session to answer your questions, concerns and discuss any recommendations I may have.
- Includes 30 minutes for site work.
- VIP Rates on additional site work or consulting.
- Feature details here.
Mentor Care Plan
My Mentor Plan is for those netrepreneurs who desire comprehensive, personalized guidance, data, and extended time for coaching and site work.
- Worry-free WordPress, Theme & Plugin Updates As Needed
- SEO Report/Tracking/Competitive Analysis for Top 100 Keyphrases
- Google Analytics integration, reporting, monitoring (for errors), review and recommendations.
- Hourly Database Cloud Backups separate from and in addition to your hosting company backups.
- Daily Security Monitoring to look for malicious files or infections due to hacking.
- 24/7 Website Uptime Monitoring to alert me if your site goes down. Did you know that all sites experience downtime? It's a matter of when and how often. Your site will be monitored for disruptions to know if we need to address any hosting issues (“noisy servers”). If your site is down for an extended period, I can then investigate and work to get your site back up and running as soon as possible.
- Cloudflare CDN setup and monitoring. Cloudflare protects against threats such as SQL injection and identity theft. Cloudflare also improves site performance and speeds up loading times by using their multiple data centers that are located around the world.
- Your monthly intelligence briefing includes a Site Performance Overview and all the updates and maintenance that I took care of for you.
- Your monthly report will also include any website issues that you need to address and the online trends I know you need to be aware of and implement to keep on track.
- Spam Comment Monitoring
- Broken Link Monitoring
- Database Optimization
- Comment Spam Management
- Monthly 1-hour coaching session to answer your questions, concerns and discuss any recommendations I may have.
- Includes 1 hour for site work.
- WooCommerce (aff) Roundup: Gross Sales, Net Sales, Refunded, Worth of Coupons, Shipping Charged, Number of Orders, Items Purchases and New Signups and Top Categories by dollar amount.
- VIP Rates on additional site work or consulting.
- Feature details here.
If you aren't in over your head, how do you know how tall you are?
~ T. S. Eliot
WordPress White Glove Support Members = VIP Rates
Once subscribed to White Glove Support, any other services, coaching, or consulting you require will enjoy my VIP rates.
WG WordPress Support is for HTTPS sites and on WordPress 5.2 & higher. Not HTTPS? On a WordPress version earlier than 5.2? Let's get your website up to speed. Please provide the details I need to help here.
How do we start? First, we get you set up.
- Reach out, tell me about your project and let me know any questions you have. Once we agree to proceed, I'll then get everything set up and up-to-date*.
- Review the White Glove Support TOS
- WordPress and Plugin Updates: When setting up your site, I'll double-check if the plugins you have installed are up to date with the current version of WordPress. If not, I'll include some alternative plugin recommendations.
- Google Integration (Mentor Plan): We'll work together to integrate Google Console/Analytics and get your site verified with Webmaster Tools if not already in place. I'll submit your site map and report back about any technical issues that Google indicates need to be addressed.
*Sites that are extremely out of date may incur additional setup charges to bring your site current. I will advise in advance if this is the case.
WordPress Support = Website Success
What if you could avoid costly mistakes and receive the guidance and coaching you need to have the confidence that your website is where it needs to be? Unlike many other WordPress support services, I concentrate on guiding and coaching you to have the data, knowledge, and skills to be as self-sufficient as possible.
If you want to do a few small things right, do them yourself.
If you want to do great things and make a big impact, learn to delegate.
~ John C. Maxwell
WordPress Service Plans Backed with White Glove Consulting and Coaching
Choose the plan with the features you want!
- Monthly Coaching Session: Your monthly Zoom session will keep you on track according to your stated goals. I'll review your website data before our session so we can discuss the issues you need to consider and address any questions or concerns you may have.
- Site Work Allowance: Send your request and consider it done.
- WordPress and Plugin Updates: Updates will be processed as needed. This includes informing you how updates may impact your setup and what you need to do. As well as holding off on any updating until I can confirm we are good to go.
- Daily/Hourly Database Cloud Backups: Off-site (not on your server). If your server crashes or backups are compromised, how do you get to the backups stored there? Off-site backups (aff) are mandatory, so I can quickly restore your site or even move it to another web host if the need arises.
- Daily Security Checks: Daily checks to detect malware and if your website is blacklisted. The last thing you want is to discover is that Google is warning searchers that your site has malware.
- SEO Tracking (aff) & Reporting: You'll receive a 15-20 page personalized Business Intelligence Report [PDF] reflecting your site performance, activity, and analytics for the entire month before. Your briefing will also include SEO tracking of your keyword ranking changes, traffic/session activity, who your competitors are, and how you stack up against them. You no longer have to find, monitor separately, and track your keywords. I will provide the key metrics for your website in one place. Your report also gives you a timeline of how you rank, better or worse, and tracks your ranking positions for you.
- Link Monitor is a powerful broken link checker that provides you with regular scans of your entire WordPress site for broken links. Broken links provide a poor user experience and can ding your SEO. Now, you can address and properly redirect any broken links every month.
- Running WooCommerce? You'll get a round-up of all your transactions, including gross and net sales, coupons used, and shipping costs.
- Performance Status: A slow website will impact your business negatively. Not only with frustrated site visitors, but speed is an important ranking factor with Google. I will guide you on exactly what needs improvement to up your score. That’s why you need to benchmark your website performance regularly and react if something needs attention.
- Brainstorming/Strategy Consulting: Want to discuss your report? Have questions about how to use the provided data to improve your site? White Glove Support includes time for strategy planning each month.
- 24/7 Uptime Monitoring: I'll be notified when your website goes down so that we can get it back online before anyone notices.
- Consulting and Site Work: Time varies by Plan.
- VIP Rates: All members enjoy special rates on any additional services.
Worry-free Website Maintenance
Not having to worry about technicalities frees you up to have more time to run your business, create content and market your site. I do all the heavy lifting for you.
And in the process, you'll gain valuable intel you can put to work immediately. Who doesn't want the opportunity to grab more time actually to run their business?
I will make sure your site is on top of the latest updates and security warnings as they happen while providing you with the necessary business intelligence to know how your site is performing. When updates are released, you need not do a thing. I'll create a backup point and address any pending updates.
You can rest assured that your site will always be running on the newest stable and secure version of WordPress and that all plugins will be updated with the added benefit of marketing, SEO, and strategy support.
My WordPress White Glove Support Service provides you with peace of mind combined with extra coaching, direction, business intelligence, and trends — which I study every day.
Jump on board and free yourself to do what you really enjoy. Run your business.