WordPress White Glove Coaching TOS

White Glove Help & Support

I keep things simple. No long pages, legal mumbo jumbo, or charts. If you still have questions, reach out!

Each subscription includes 30 minutes of my time. After that, you will be invoiced monthly for any additional assistance you request. When you decide to work with me, you’ll receive my Modus Operandi, which includes all the details you need to know what to expect.

WordPress Maintenance, Help and Support -- with some coaching too!

You are not “locked” into anything. I won’t try to dazzle you with endless scrolling comparison charts and features. I keep it plain and simple. $125/month — cancel anytime.

That said, time/services are not prorated, so it’s best to cancel as close to your monthly renewal date to take advantage of each month’s subscription.

The Intent of White Glove Email Coaching

The primary purpose of White Glove Email Coaching is to be available to you when needed, so I can provide recommendations you can use to your advantage. I proactively track your website, recommend strategies, and address any issues you’d like to discuss.

In my experience, problems are likely to arise. Plugin conflicts, which require immediate troubleshooting, are not uncommon. Such as…

If your site is timing out or goes offline.
If a plugin appears to be causing a conflict after an update.
Your site has security concerns.
Performance degrades for unknown reasons.
Concerns about WordPress, Theme, or Plugin updates—before implementation.
Circumstances that require me to investigate in order to provide you with options.

I can then provide you with solutions and options.

WGS BASICS

My White Glove Support is via email only. No phone calls or video calls that just waste time. Everything is in writing for you to refer to as needed.
Any request beyond the included 30 minutes will be invoiced the following month, based on the time required to execute in 10-minute increments.
Terms are Net Due via the credit card of your choice or PayPal.
Your monthly subscription will automatically renew unless you formally cancel.
Time and services are not prorated, nor do they roll over to the next month if unused. Use it or lose it.

Want to get on my client list? Tell me about your site, and I’ll send you my Modus Operandi.