How do you choose a WordPress Coach or Consultant you can trust? Especially for something as important as your online success? By doing your due diligence.
For decades, I’ve heard horror stories from online users who were taken advantage of. So, I wanted to create a list of benchmarks to help you make this critical choice. Let’s ensure you are in good hands—whether it be another consultant or me.
10 Questions You Need to Ask
Below are the criteria to consider when you need WordPress Consulting, help, and support. First, you never want to base your decision on price alone and end up with unreliable offshore availability.
Over the years, here are the questions I’ve found potential clients are most concerned about. Many times, making the mistake of not considering these essential touchpoints.
WordPress Consultant Checklist
Does their site reflect a command of WordPress customization and plugin integration? Thoroughly review the consultant’s website to see how they use WordPress. How they use WordPress to market their services will give you a good idea of what to expect and their capabilities.
How long have they been working with WordPress? How long has their website been using WordPress? These answers will be vital in determining whether their experience reflects a solid understanding of how best to use WordPress’s advantages for your program.
How long have they been in business, and how long have they been doing business online? The longer, the better, so you can take advantage of their experience.
Is location important to you? Most folks I talk to in the United States prefer working with someone stateside. From a support perspective, timezone differences and the ability to contact your WordPress Consultant during business hours when you need them are significant.
What is their response time to your inquiries? Email potential partners to gauge their response and speed. This will give you a clear view of what you can expect when you submit your WordPress help or support requests.
How about WordPress training or orientation as part of their services? If you are new to WordPress, this additional support will be invaluable.
How about a Code of Ethics? Locate their FAQ to review answers to questions about their WordPress Consulting Services. Or does their site lean on this level of information and content overall?
Do they have a Blog that reflects their breadth of knowledge and experience? If not, why not?
Are their Terms of Service in writing for you to refer to at your convenience? Do they take the time to detail their fee schedule and billing policies? This information should be discussed and included in your initial communications so you know precisely what to expect before any work is commissioned.
In the end, all business operations can be reduced to three words: people, product, and profits. Without a good team, you can’t do much with the other two.
Lee Iacocca
Never “Settle”…
Do you remember those TV commercials showing settlers settling? Unfortunately, while commercials are meant to be entertaining, settling on your business’s online presence can be fatal. Too often, folks decide whom to work with based solely on cost.
While a WordPress Consultant’s hourly rate is critical, you must also consider the issues above. So, it would be best to get specific answers to all these essential questions to make an informed cost/benefit decision.
If the above information is available on your potential WordPress Consultant’s site, that’s a good sign. You are in bonus territory if you get prompt and courteous answers to all your concerns. Congratulations, you have most likely found a partner you can count on.
You want your WordPress website to thrive, right? Then, nothing less than being committed to offering you the customer service and ongoing WordPress support you’ll need to rely on will suffice.
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