Nov 3rd 09 Posted by Judith

Do You Underestimate E-mail Etiquette?

From what I see on a daily basis, way too many online for commercial gain do. I’ve championed the topic of e-mail etiquette for over 15 years with six sites and four books that cover this important topic. Both from an every day perspective with my site NetManners.com and from a purely business point of view with BusinessEmailEtiquette.com. My involvement started when working with PhD’s,... read more

Jan 19th 09 Posted by Judith

E-mail Explicitness

ex·plic·it –adjective fully and clearly expressed or demonstrated; leaving nothing merely implied; unequivocal: explicit instructions; explicit language. clearly developed or formulated: explicit knowledge; explicit belief. definite and unreserved in expression; outspoken: He was quite explicit as to what he expected us to do for him. Now that we are clear on the above, apply this to your e-mails.... read more

Oct 30th 08 Posted by Judith

Laziness in E-mail Addressing

When I get addressed as “Dear Sir/Madam” in any e-mail, I know the Sender is lazy. How do I know this? Because my sites are so me. With just one or two clicks you know that “Judith” is the person behind the site. I’m not a Sir, nor do I consider myself a Madam! So, if one wants to contact me with a business related e-mail and uses this greeting, I know they are probably not... read more

Sep 29th 08 Posted by Judith

Like it or Not, Opinions Are Formed by How You E-mail

It still surprises me how many folks think they can type like sixth graders and be taken seriously. When it comes to business, perception is everything. Whether you are a client, customer or provider; how you communicate with the written word will speak volumes as to what you think is important — and your level of education. See I am of the impression that educated people type in an educated... read more

Sep 3rd 08 Posted by Judith

Always Communicate Professionally with a Dash of Humility

Go to any of my sites and you know I am big on e-mail etiquette. It simply is a practice that allows you to be perceived favorably and professionally. Educated professionals communicate in an educated and professional manner.  Period. There is one business in particular that I work with that always comes off as terse and demanding in almost every e-mail they’ve sent. No Hellos or Thank Yous, no ... read more