Nov 3, 2009 Posted by Judith

Do You Underestimate E-mail Etiquette?

From what I see on a daily basis, way too many online for commercial gain do. I’ve championed the topic of e-mail etiquette for over 15 years with six sites and four books that cover this important topic. Both from an every day perspective with my site NetManners.com and from a purely business point of view with BusinessEmailEtiquette.com. My involvement started when working with PhD’s,... read more

Jan 19, 2009 Posted by Judith

E-mail Explicitness

ex·plic·it –adjective fully and clearly expressed or demonstrated; leaving nothing merely implied; unequivocal: explicit instructions; explicit language. clearly developed or formulated: explicit knowledge; explicit belief. definite and unreserved in expression; outspoken: He was quite explicit as to what he expected us to do for him. Now that we are clear on the above, apply this to your... read more

Oct 30, 2008 Posted by Judith

Laziness in E-mail Addressing

When I get addressed as “Dear Sir/Madam” in any e-mail, I know the Sender is lazy. How do I know this? Because my sites are so me. With just one or two clicks you know that “Judith” is the person behind the site. I’m not a Sir, nor do I consider myself a Madam! So, if one wants to contact me with a business related e-mail and uses this greeting, I know they are probably not... read more

Sep 29, 2008 Posted by Judith

Like it or Not, Opinions Are Formed by How You E-mail

It still surprises me how many folks think they can type like sixth graders and be taken seriously. When it comes to business, perception is everything. Whether you are a client, customer or provider; how you communicate with the written word will speak volumes as to what you think is important — and your level of education. See I am of the impression that educated people type in an educated... read more

Sep 3, 2008 Posted by Judith

Always Communicate Professionally with a Dash of Humility

Go to any of my sites and you know I am big on e-mail etiquette. It simply is a practice that allows you to be perceived favorably and professionally. Educated professionals communicate in an educated and professional manner.  Period. There is one business in particular that I work with that always comes off as terse and demanding in almost every e-mail they’ve sent. No Hellos or Thank Yous, no... read more

Aug 14, 2008 Posted by Judith

Do You Make Folks Cringe?

We all have one or two folks that when we see their name in our inbox it makes us cringe. Speaking from a professional business POV alone, I can say that when I cringe it is because I know the sender is one that is not a clear communicator, rarely takes my recommendation and basically makes me inefficient. When it comes to the e-mails I receive on a daily basis through this site asking about my... read more

Jul 2, 2008 Posted by Judith

Proper Use of E-mail Return Receipts (RR)

Do you have those you communicate with who use the RR feature with every single e-mail they send you? Return receipts are a way of knowing that an e-mail has been opened on the recipient’s computer. It does not however, mean that they have read it. I’ve found those who engage RR for every single e-mail are the folks that seem to want to know when you receive their e-mail even if the content... read more

May 31, 2008 Posted by Judith

E-mail Etiquette Books

Business E-mail Etiquette | “THE MANUAL!” NEW! This book is exactly what it says — “The Manual!” on business e-mail etiquette best practices! Online, you may only have one chance to make that oh-so-important positive impression. With this book at your side you’ll shine above the rest (your perceived competitors) as a tech savvy professional who is comfortable and... read more

May 15, 2008 Posted by Judith

So Business E-mail Etiquette Doesn’t Apply to You?

I take my business e-mails very seriously and personally. See, I understand that those who don’t know me at all or too well will be determining if the want to do business with me. They do this initially by virtue of the level of professionalism displayed in my e-mail communications — which will contribute to how easily it will be to partner, work with or hire me. Once you begin working with... read more

Feb 25, 2008 Posted by Judith

Take the Email Etiquette Pledge!

Each week I get literally hundreds of e-mails from concerned Netizens about how to handle those they care about (or those who simply don’t care) in regard to issues involving E-mail Etiquette and proper technology use. 30% of those e-mails pertain to business related issues! What has become clear in my decade long journey of championing this topic is that most folks don’t know what is right,... read more