E-mail Etiquette is not for customer service reps alone. It is also applies to those requesting customer service. Both sides have equal responsibility in ensuring the conversation concludes to their satisfaction. Read the rest of this entry »

Simple “Customer Service” won’t cut it. Answering inquiries when you get around to it, shipping at your convenience, not paying attention to details or communicating as though you didn’t make it out of the sixth grade, will put you in the same league as the majority. To stand out online you need to have Extreme Customer Service and prove it! Read the rest of this entry »

Why is it imperative to have a company E-Mail Policy? It is simply good business, that’s why! In addition, having a clear and detailed e-mail policy in place, one that employees sign and date before they are allowed access through your business’s’ computers, is critical to you being able to enforce or react to situations that may arise at a later date. Read the rest of this entry »