Archive for the ‘Rants’ Category

One thing I always make a point of doing when I don’t understand something or if an issue seems wrong, incorrect, a problem or “broken” is to double-check that my actions or lack of knowledge is not leading to an incorrect perception.

I know I don’t know everything. I know there are things out there that I can learn about — and do almost every day. What amazes me however, is how many onliners jump to point fingers and make accusations based on wrong assumptions. Nor do they give a thought to the fact that the issue at hand could be due to their lack of knowledge, experience, information or understanding.

What is ironic is that these are generally folks who are way techno-challenged, make no effort to increase their knowledge base or skill set and are placing blame where there is none - due to not having an understanding in regard to the complexity, processes or background issues involved in the online arena. They have their uninformed view and everything needs to fit in that little box or look out! And if they are the “customer” then they are always right, aren’t they?

Why such a nasty and accusatory tone right out the gate? Why not ask for clarification? Why are we assuming that there is wrong-doing or that something nefarious is going on? Because of frustration their evil twin has taken over! Frustration is no excuse to become nasty or libelous.

You will find that if you were to simply ask for clarification in regard to a concern, in most cases you would receive a response that would address the issue in detail to your satisfaction. No need to make accusations that simply are not true — without looking at your ability to understand the reality and intricacy of the issue(s) at hand.

When I have a question or concern, I ask kindly for clarification — with humility. I could have missed something, misunderstood or simply may not be aware of details that had an effect on the issue of concern. Or, the other side could have made a simple mistake that is easily resolved. That’s how you learn and build strong relationships — buy asking — not accusing.

I never assume the other side is out to ruin my day, rip me off, have screwed up, or unethical in how they do business. Nor do I feel the need to lecture them about how they should do business before I have all the facts. And if I do find I am mistaken, I always, always, do not hesitate to humbly apologize. On the flip-side, rarely do I receive that courtesy when informing onliners that their perceptions are incorrect while explaining what is really at play. No thank yous, no “oh, I see — sorry for the trouble.”

The moral to the story is, if you believe something is amiss — simply e-mail with courtesy and ask for assistance in a respectful tone. You may find you not only had jumped to conclusions but you may learn something new and save face in the process.

At your service,
Judith


24
Jun

Keeping Tabs on Your Market

   Posted by: Judith   in Marketing, Online Business, Rants, SEO | SEM

Did you ever contemplate or wonder what is going on online when it comes to your market? With so much info out there, do you want to know a nifty way of keeping tabs on what is going on with your competitors? Use Google Alerts!

All you have to do is set up alerts for your main keyword phrases or topics of interest and each time GoogleBot scours the Web and finds something new, you get a notification e-mail in your inbox with a brief blurb and a link to the site Google found.

Invaluable, easy and a great way to keep up with the pack!

Go set up your Google Alerts now!

At your service,
Judith


I receive so many feeds and eZines that there are times I simply don’t have time to even open them all let alone read them all! But I’m an infoholic and do my best to keep on the edge by watching and analyzing the commentary, studies and observations of online marketing “experts.”

In doing so, being an expert in training for the entire life of my consulting practice here at TheIStudio.com, I’ve realized that anyone who is attempting to keep up, trying to get it and working towards a better understanding of how online marketing works is in fact an expert in training. You simply cannot know it all when what you know is constantly in flux and morphing many times for reasons yet unknown or documented.

The online marketing gig, right now, is evolving like crazy. Social media and online marketing have taken a turbo turn into an arena that is being tested, analyzed, extrapolated by every “expert” imaginable. What is clear is how every single self-proclaimed expert has a different take on what we’re doing, should be doing and/or where we are going when it comes to online marketing. Some of these experts back up what my over a decade of experience proves out, while there are those who go in directions I have yet to consider causing me to question what I thought to be true just the day before.

That’s the exhilarating part of right now! If you thought the early days of the Web some 10-15 years ago was the wild wild west, you haven’t seen anything yet. Everything can be tried, tested, analyzed, changed to produce different results — and that’s exciting. It seems almost every expert is on a mission based on experience unique to them to determine metrics, create successful strategies and more importantly, how to measure everything that has to do with site visitor’s habits and activities to produce ROI. The funny thing is not any program, strategy or “metric” will apply the same to every site, program, market, methodology or strategy.

Each Web site is an island unto itself in regard to approach, tools, methodologies and strategies that may work. And not anyone can tell the site owner exactly, specifically, what to expect other than to expect the unexpected. There will always be new twists and turns that are unique to each individual site that can cause even the most expert of “experts” to scratch their heads.

Online marketing is a work in progress. Anyone who claims to be an expert will admit that they realize the importance of building on their expertness on almost an hourly basis. This is the only way to ensure they have all the information and data available to apply to the project at hand — at that moment in time.

“The world is so fast that there are days when the person who says it can’t be done is interrupted by the person who is doing it.” -Anon.

It is the experts in training that push the envelope, try new things no one has yet to try, and repurpose strategies so they can be born anew. Thank goodness we don’t have to crate around those wheels everywhere we go!

At your service,
Judith


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