Nov 3rd 09 Posted by Judith

Do You Underestimate E-mail Etiquette?

From what I see on a daily basis, way too many online for commercial gain do. I’ve championed the topic of e-mail etiquette for over 15 years with six sites and four books that cover this important topic. Both from an every day perspective with my site NetManners.com and from a purely business point of view with BusinessEmailEtiquette.com. My involvement started when working with PhD’s,... read more

Apr 23rd 09 Posted by Judith

Extreme Customer Service

Generic customer service won’t cut it online. What is generic customer service? Answering inquiries when you get around to it — if at all. Shipping at your convenience. Not paying attention to details. Not ensuring customers have the resources and info available to them to make doing business with you easier. Communicating as though you didn’t make it out of the sixth grade. By... read more

Apr 14th 09 Posted by Judith

Do You Have Passion & Knowledge?

I get asked all the time for my ideas or suggestions on how to make money online. For over a decade I’ve responded to that question with a question. What are you passionate and knowledgeable about? There are those marketers online that want to lead you to believe that all you need is a “solution” or their “system” to get rich quick and quit your day job. No knowledge... read more

Feb 26th 09 Posted by Judith

Optimize Schmoptimize!

“In order that all men may be taught to speak truth, it is necessary that all likewise should learn to hear it.” - Samuel Johnson (1709-1784) English Author, Lexicographer With all the talk in regard to SEO (Search Engine Optimization) one could come to the assumption that all you have to do is optimize your pages and Shazam! your site is in the Top 10 and the orders/contacts/conversions will... read more

Feb 10th 09 Posted by Judith

How to Succeed at Online Business

Having worked with 100’s of businesses across the country with the creation, growth, nurturing of their site, if you removed the “technology” aspects that makes all of their heads swim, the one issue that always seems to be missing in one form or another is the fact that having a Web site is having a business. A real business – if you want to succeed. All too often entrepreneurs... read more