p>With every e-mail you have the opportunity to communicate with clarity. The onus is on you as the author to ensure that the intent and tone you wish to relay is what comes across to those you e-mail. And, with every e-mail you also run the risk of being misunderstood or giving a less than positive impression by not paying attention to detail. Read the rest of this entry »

E-mail autoresponders, also known as automatic replies or away/vacation messages are used quite often without a full understanding of how and when they should be used. While this e-mail tool has many effective and useful applications, there are also times when using an autoresponder is not recommended. Read the rest of this entry »

E-mail Etiquette is not for customer service reps alone. It is also applies to those requesting customer service. Both sides have equal responsibility in ensuring the conversation concludes to their satisfaction. Read the rest of this entry »